Legal
Privacy policy
Last updated: January 2025
Introduction
House of Zense (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
“Your data exists to serve your experience with us — and nothing else. We do not sell it, share it, or use it for anything beyond fulfilling your orders and communicating with you.”
Information We Collect
When you place an order or create an account, we collect:
- Full name, email address, phone number
- Shipping and billing address
- Payment information (processed securely — we never store full card details)
- Order history and preferences
- Browser and device information for site improvement
How We Use Your Information
We use the information we collect to process and fulfil orders, send dispatch and delivery notifications, respond to enquiries and support requests, and improve our website and product range. We do not sell, trade, or transfer your personally identifiable information to any third party except as required to fulfil your purchase (e.g. sharing your address with our shipping partner).
Payment Security
All payments are processed through our secure payment gateway partner. We never store your full card details on our servers. All sensitive data is transmitted via SSL encryption. Our payment infrastructure is PCI-DSS compliant.
Cookies
We use cookies to maintain your shopping cart, save your preferences, and understand how customers use our website. You may disable cookies through your browser settings — some features may not function correctly if you do. We do not use cookies for advertising purposes.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy or as required by Indian law. You may request deletion of your account data at any time by contacting us.
Your Rights
You have the right to access, correct, or delete your personal data held by us. You may also request that we stop processing your data. To exercise any of these rights, please contact us at hello@houseofzense.com.
Third-Party Links
Our website may occasionally contain links to third-party websites. These sites have their own privacy policies and we take no responsibility for their content or data practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be available on this page with the date of the last revision noted at the top.
Contact
Questions about this policy? Contact us at hello@houseofzense.com or visit our Contact page.