Refund Policy

Our Commitment

We want you to be completely satisfied with your purchase. If something isn’t right — whether the fragrance isn’t what you expected or your order arrived damaged — we will always work to make it right. Our policy is designed to be fair, clear, and human.

Returns

We accept returns within 7 days of delivery, provided the product is unopened and in its original, unused condition. To initiate a return:

• Contact us at hello@houseofzense.com or WhatsApp +91 90995 50399
• Provide your order number and reason for return
• We will confirm the return and provide instructions

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or full refund at no cost to you — including return shipping.

Non-Returnable Items

• Opened or used fragrances (due to the nature of the product)
• Items purchased during a sale event or with a discount code
• Gift sets once opened
• Items that have been used, damaged, or tampered with by the customer

Refund Process

Once we receive and inspect your return, we will notify you of the outcome within 2 business days. If approved, your refund will be processed within 5–7 business days to your original payment method. Bank processing times may add a further 2–3 working days depending on your bank.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (damaged or wrong item). We recommend using a tracked courier service. We cannot be responsible for items lost in transit during return.

Exchanges

We do not offer direct exchanges. If you wish to try a different fragrance, please return the original (if eligible) and place a new order.

Contact

For any refund or return enquiry, please contact us via WhatsApp at +91 90995 50399 or email hello@houseofzense.com with your order number ready.