Privacy policy
What We Collect
When you browse our site or place an order, we may collect your name, email, phone number, shipping address, and payment or transaction details (processed securely by our payment partner — we never see or store your full card details).
How We Use It
- To process and deliver your order
- To send order updates, tracking information, and customer support responses
- With your consent, to send offers and updates about new launches
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser, though some site features may not work correctly.
Sharing
We share your data only with the service providers needed to fulfil your order — payment processing and courier or delivery partners. We do not sell your personal data to third parties.
Your Rights
You can request a copy of the personal data we hold about you, ask us to correct it, or request deletion, by emailing zenseperfume@gmail.com.
Grievance Officer
Email: zenseperfume@gmail.com. We acknowledge privacy-related grievances within 48 hours and resolve them within 30 days.